Client Services Team Account Director- Maternity Cover

Salary: Band C

Location: Hockley Heath, near Birmingham. 

Hybrid, remote and flexible working considered .

The Marketing Pod (Pod for short) is a B2B specialist marketing agency. We’re based just outside Birmingham in the green and pleasant lands of the Umberslade Estate. A cheerful and supportive team of 40, each with our own specialisms, we are now looking for a Client Services Team Account Director to cover maternity leave.

The person we are seeking will be interested in B2B tech or clean energy, keen to work for a business that takes its ethical and environmental responsibilities seriously, and passionate about making a positive difference. They will love working as a member of a team but will be proactive, ambitious, self-motivated and able to prioritise a busy workload. If this sounds like you, what are you waiting for? 

Pod is committed to building a diverse team. We believe that different perspectives make us better at what we do, and we encourage applications from talented individuals from all backgrounds, ethnicities, abilities and neurotypes. We also encourage you to get in touch with any additional needs you may have during the interview process, so we can support you to have a smooth experience.

The role

The role will be based at our office on Pound House Lane, Solihull, B94 5DF, with hybrid working available. Monthly attendance at Pod HQ is required as a minimum. Weekly attendance is expected for all team members

Increased flexibility is available depending on circumstances. 

As a senior client lead at Pod, you’ll own a portfolio of key accounts and act as a trusted strategic partner to your clients. You’ll lead client strategy, delivery, and commercial performance, ensuring work is high quality, commercially sound, and delivers meaningful results.

You’ll be the first of contact for your clients, visiting them on site, setting direction, guiding delivery teams, and helping evolve Pod’s service offering as the business grows.

Person specification

You’re a confident, credible client leader who thrives in a fast-paced agency environment. You balance strategic thinking with operational rigour. 

Here’s what we’re looking for from you: 

• Build strong, trusted client partnerships
• Are commercially minded and motivated by impact
• Work with clarity, integrity, and accountability
• Are keen to learn and grow, and are able to receive and act on feedback
• Remain proactive, solutions-focused, and calm under pressure
• Are willing to proactively support Pod’s contribution to the UN’s Sustainable Development Goals (SDGs)

Benefits

Here’s what you can expect from us*:

• Ethical pension scheme
• Trained mental health first aiders
• Flexible working: core hours 10am-4pm
• 25 days annual leave (FTE) plus office closure between Christmas and New Year.

*Benefits begin after the agreed probationary period is successfully completed.

You will be responsible for:

• Acting as the senior, day-to-day point of contact for assigned clients, building trusted, long-term relationships
• Leading account planning aligned to client and business objectives
• Owning end-to-end delivery of client marketing activity, ensuring work is delivered on time, within budget, and to a high standard
• Ensuring all recommendations are grounded in best practice, industry insight, and Pod’s specialist expertise
• Managing client budgets, forecasting revenue, and contributing to the commercial performance of your practice
• Identifying opportunities to grow existing accounts and supporting new business activity where required
• Leading client meetings, reviews, and presentations, clearly communicating performance, insight, and next steps
• Acting as the link between clients and internal teams, ensuring clear communication and smooth delivery
• Line managing and mentoring Account Managers and Account Executives, supporting their development and performance
• Championing Pod’s processes, standards, and customer-first mindset across all accounts

Skills and experience

• Proven experience leading senior client relationships in an agency or consultancy environment
• Experience supporting and delivering client strategies aligned to business objectives
• Strong delivery experience across multi-channel marketing activity
• Confidence leading client meetings, reviews, and presentations
• Experience managing budgets, forecasting revenue, and driving profitability
• Ability to coordinate cross-functional teams and manage complex workloads
• Experience line managing or mentoring team members
• Strong organisational skills, with experience running WIPs, reporting, and delivery processes
  
  

Bonus knowledge and experience

• Experience working with non-commodity or highly regulated industries, particularly utilities, energy, or infrastructure sectors
• Understanding of complex, regulated markets and long-term customer relationship models
• Formal marketing qualifications, such as a marketing degree or professional certifications (e.g. CIM, DMI, or equivalent)
• Experience delivering digital projects, including website builds or digital transformation initiatives
• Experience working on CRM projects, including customer lifecycle planning, CRM implementation, or optimisation